FAQ - Frequently Asked Questions 
Q: How often should I have my rugs cleaned?
A: It depends on the frequency of use. If your rug is located in an entry way and walked on daily, you should have it cleaned at least once every year. If your rug is located in a lesser used area such as a family room, a thorough cleaning every two years will do. If your rug is located in a lightly used area such as a dining room or living room a cleaning every four years will do. | Q: Can I safely vacuum my rugs at home?
A: Yes you can and you should as its one of the most important things you can do to maintain your rug. For safe vacuuming follow these tips. Use a non-beater bar vacuum or an upholstery attachment to vacuum your rugs with at least weekly. This way you'll collect the light dust and sandy grit before it settles deeper into the pile of your rug. | Q: Should I ever clean my rugs in my home?
A: The recommended method for cleaning natural fiber (wool, cotton and silk) rugs is a full immersion wet wash. Dusting and thorough rinsing are the two most important steps in the cleaning process and both are not possible with an in-home surface cleaning. Also the risk of colors running and fringes browning are far greater with an in-home cleaning. However if an in-home cleaning of your rug is the only option, we can assist you to safely get the job done. | Q: Is my rug worth fixing and cleaning?
A: Value or worth is truly defined by the eye of the beholder. A rug that belonged to your grandmother and has many sweet memories attached to it will have great sentimental value to you, whereas it may be of little monetary value to an appraiser. If you like a rug - it reminds you of your childhood, you brought it home from an overseas trip, it fits your decor to a t - you should keep it clean and in good condition. If, however you have no attachment to the rug and replacing it will be cheaper then "fixing" it, you should decide what you feel is best. | Q: My rug is showing little white knots - what are they?
A: White knots are the sure sign of a hand woven rug. When the cotton foundation is strung on a loom and the wool knots are tied around them and then packed into place sometimes the cotton weft or warp yarns snap. When this happens it's impossible to string a new yarn and the two broken pieces have to be tied together. This creates a white cotton knot. When a rug is new you won't be able to see these because they are hidden under the wool pile of the rug. As the rug gets older and the pile shorter these white knots will start showing themselves. They will become even more noticable after a thorough cleaning. The white knots that were dirty and grey are now white and more visible. | Q: The fringe is driving me nuts - can I cut it off?
A: Yes and no. On a hand woven rug the fringe is a part of the foundation of the rug. It literally is the skeleton of the rug. The fringes are the ends and beginnings of the warp yarns. Usually several warp yarns will be tied into a knot to create the fringe. This knot is what keeps the rug from falling apart. So cutting them off is not a good idea. If they really bother you we can fold them to the back of the rug and secure them onto the back. On machine made rugs the fringe is a decorative item that does not affect the structural integrity of the rug and can be cut off if you so desire. |
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