Following is a sampling of comments we continue to receive on a daily basis from our clients. Some come in the form of a letter or thank you note, however most comments are culled from survey forms we leave behind at the completion of our job. Clients are encouraged to provide feedback and constructive criticism. Points brought to our attention are acted on quickly. Content is accurately reflected. Original comment/survey sheets are available for your review on request.
Comments are grouped by area, which are listed here alphabetically from Aliso Viejo to Wagon Wheel Canyon.
Aliso Viejo
"I was very impressed with your customer service. You returned calls, always let us know what was happening and you followed through with an after the job call. Thank you for making it all so easy."
Jill Kennett, Aliso Viejo
"Bottom line - it looks great!"
Jennifer Cruz, Aliso Viejo
Capistrano Beach
"I appreciate the timely and professional service."
Ed Buck, Capistrano Beach
Coto De Caza
"We were fabulously thrilled with your service. We wouldn't consider anyone but you to clean our carpets!"
Patrick Elliott, Coto De Caza
"Your honesty and integrity was a rare find. By the way - our carpet looks great too!."
Sherri Matthews, Coto De Caza
"Professional with excellent customer service. A spot we thought was permanent is gone - saved us from buying new carpet!"
Cheryl Parton, Coto De Caza
Dana Point
"I thought the days of Pride in Wormanship ended with my generation. You have taught me differently - and should be commended for it."
John Redding, Dana Point
"Incredibly thorough; great service; I'll difinitely use you again!"
Robyn McIntire, Dana Point
Dove Canyon
"Excellent follow-up/customer service. Refreshing these days to receive such pleasant service! Thank you."
Jodi Molinatti, Dove Canyon
"This was definitely the best carpet cleaning we've had done. I am amazed at how good our "very well-used" carpet looks!"
Pam Neale, Dove Canyon
Foothill Ranch
"Family room carpet with distinct dark lines where throw rug had been - seemed impossible, but the lines are gone. The carpet looks great!"
Jan Tedrow, Foothill Ranch
"I was very pleased with your service and quality of work."
Ray Velarde, Foothill Ranch
Irvine
"Absolutely fabulous service. I will only use Haines & Cross for all my carpet cleaning needs. Thanks again."
Michael Mercier, Irvine
"Guys were great - carpets look great!!."
Peter Eliason, Irvine
Laguna Beach
"After numerous poor to mediocure experiences with other carpet cleaning companies, I was pleased to deal with such a professional and thorough company. Thank you!"
Beverly Tupy, Laguna Beach
"Thanks for taking good care of my carpet, plants, furnishings and cat! I will definitely recommend your services!."
Ann Perle, Laguna Beach
Laguna Niguel
"It was a pleasure to have you here - thanks for the excellent job. Customer satisfaction at its highest level!"
Rob Osur, Laguna Niguel
"We have never been so pleased with the results of a carpet cleaning!"
Dana Donahoo, Laguna Niguel
"My carpet looks great, smells better, and feels clean on bare feet. You did a good job-thanks!"
Mitzi Vuich, Laguna Niguel
Laguna Hills
"Very professional in every way - and my carpets look fabulous....."
Kathy Schaaf, Laguna Hills
"Awesome, professional and fast! Thank you so much!"
Debbie Donovan, Laguna Hills
"I wish they had been on time - but once they got here everything was great."
Brooke Harvey, Laguna Hills
Lake Forest
"Your work is always excellent and spots don't come back! That is the most exiting thing!"
Janice Hunt, Lake Forest
Las Flores
"You were better than I expected - the carpet looks brand new - very pleased!!"
Vanessa Braaksma, Las Flores
"The worn areas look rejuvenated! Thanks."
Debbie Perez, Las Flores
Mission Viejo
"We didn't know our carpets could look so good! We believe this was the first good cleaning they ever had."
Bill Pickering, Mission Viejo
"This is the first time I was actually happy with a carpet cleaning service - no more truck mounted dirty water ever again for me!!"
Sonya Bander, Mission Viejo
"Your pre-cleaning is the most thorough I have ever seen."
Liz Brunner, Mission Viejo
Newport Beach
"Not only has the result of your carpet cleaning process been an incredible asset to the appearance of our model homes, I must also say that I hold your professionalism, quality of service and attention to detail in the highest regard."
Dixie Milberg, Customer Service Recreactions Group of Companies, Newport Beach
Rancho Santa Margarita
"Eric cleaned up every last spot! I'm no longer afraid to let my children play with food on the carpet because Haines & Cross will be able to clean it up! P.S. Thanks for the bottle of spot remover, it works great!"
Gina Mortensen, Rancho Santa Margarita
San Clemente
"Thanks to your superior method of cleaning and your willingness to rework the overly soiled areas, it all looks like new!!! Thank you for going above and beyond what we expected."
Vi Mathis, San Clemente
"It was the best carpet cleaning we ever had. We are very pleased and will never use anyone else to do our cleaning. Thanks, Eric."
Mr. & Mrs. Hill, San Clemente
San Juan Capistrano
"My carpeting looks new! I appreciate the professional way you conduct your business."
Vi Hoffer, San Juan Capistrano
"Very satisfied! We feel that Eric went out of his way to see that my carpets were clean. I will definetly recommend Haines & Cross to my friends."
Shely & Tricia Ball, San Juan Capistrano
Trabuco Canyon
"Excellent - Very Thorough. Our family room was full of spots and after the cleaning, it was like new."
Ed Mauss, Trabuco Canyon
"You got out stains that another company, one year ago, were unable to clean. Thanks for a great job."
Teresa Ryan, Trabuco Canyon
Wagon Wheel Canyon
"Our carpet came out looking like it did when it was first installed. It looks great!"
Karri Voytilla, Wagon Wheel Canyon
"We will never use another carpet cleaner again! Everythink looks beautiful! You guys are so friendly, courteous & professional. Our sofa's & carpet look brand new again."
Chris Frisone, Wagon Wheel Canyon